ORDER FULFILMENT
We aim to pack and ship all orders within seven working days of purchase. We currently pack orders on a Wednesday evening and post on a Friday afternoon. Orders received after 4pm on a Wednesday will be processed the following week.
COURIERS
Oakbound sends domestic orders with Royal Mail as we have found this to be the most reliable and efficient service available. If your order is especially heavy we may use another courier instead as Royal Mail caps parcels at 2kg.
Overseas orders are sent through DPD and are tracked and insured. We will not send you the tracking number unless you request it, but your contact details will be passed to DPD for the purposes of facilitating a smooth delivery. If you require tracking information email info@oakbound.co.uk.
INTERNATIONAL SHIPPING
Oakbound Studio is not VAT or IOSS registered. Orders sent to addresses outside the UK may be subject to local import duty and tax. Please check before ordering.
DPD may contact you by email for payment of duties owed before the package can be sent. This applies mostly to the US and Canada but may affect other regions. Emails will be sent from the Mark3 platform and may end up in your Spam folder. Please check this within 5 working days or your order may be returned to us.
If you have selected Economy shipping please note that this service does not include insurance and we are unable to refund or replace items lost in transit. We have no access to tracking on this service. For fully insured and tracked shipping please use the Tracked option provided.
RETURNS AND FAILED ORDERS
By UK law a buyer is entitled to return an item for an exchange or refund within 14 days of receiving the item if it is damaged or an incorrect item. Loss and damage in the post does, sadly, occur occasionally. If you have not received your item within the courier's estimated delivery time please contact us and we will investigate. If your package is returned to us by a courier we will contact you to let you know. We may need to charge you to post your parcel out again.
If, for any reason, you would like to cancel your order with us please email info@Oakbound.co.uk-
If you cancel before your package has been posted:
We will issue a full refund. If you have paid through PayPal this will be the full amount less PayPal's processing fees.
Damaged items:
Please send photographs explaining the damage. We will either ask for the return of the damaged items and issue a full refund or may be able to send you a replacement.
Unwanted items:
These must be returned in good, unopened condition. You will be responsible for arranging their return to us. We will give you a postal address when you contact us. Once we have received the items we will issue a refund for the value of the items only. We will not refund initial or return postage.
