ORDER FULFILMENT
We aim to pack and ship all orders within 5 working days of purchase. Please note that due to personal circumstances we usually post orders on Friday afternoons or Saturday mornings.
AGE RESTRICTIONS AND SAFETY
Our products contain small, sharp items which can be harmful if chewed or swallowed. They are gaming and display pieces, not toys and are unsuitable for children under the age of 14 years. By placing an order with Oakbound Studio you acknowledge that you understand the risks involved and take full responsibility for the use to which they are put.
ENVIRONMENTAL
Our miniatures are cast using recycled pewter. All casting is done in-house and our production is kept as local as possible.
INTERNATIONAL SHIPPING
Okabound Studio is not VAT or IOSS registered. Orders sent to addresses outside the UK may be subject to local import duty and tax. Please check before ordering. DPD may contact you by email for payment of duties owed before the package can be sent. This applies mostly to the US and Canada but may affect other regions. If you have selected Economy shipping please note that this service does not include insurance and we are unable to refund or replace items lost in transit. We have no access to tracking on this service. For fully insured and tracked shipping please use the Tracked option provided.
COPYRIGHT
All text, artwork and miniature designs are the IP of Geoff Solomon-Sims. All names are entirely fictional or taken from original folklore and any similarity to actual persons in entirely unintentional.
USE AND STORAGE OF PERSONAL DATA
All online purchases are handled through Woocommerce and Paypal. Our online accounts are securely password protected and never left logged in. We only use our Paypal account on private machines with up to date firewall and virus/malware protection. Our e-commerce facilities provide us with the name, email and postal address given by the customer in order that we can post purchases to them. This is done by email to a password-protected account. Once the purchase has been shipped the Paypal transaction emails are stored securely for the purposes of compiling and auditing our accounts. We are required to keep these emails for at least 5 years for UK tax records purposes. We will not share your details with any other company or individual, nor will we use these details to contact you except to issue a refund. In exceptional circumstances we may use Survey Monkey or another online survey company to compile a survey for the purposes of managing and fulfilling a Kickstarter. Any surveys created for this purpose will be deleted once all orders are fulfilled and no information obtained in this manner shall be shared with a third party. Information held by Kickstarter itself will only be retrieved if needed for the purposes of order fulfilment and any data obtained through this source will be erased once fulfilment is complete.
RETURNS AND LOST OR DAMAGED ITEMS
By UK law a buyer is entitled to return an item for an exchange or refund within 14 days of receiving the item if it is damaged or an incorrect item. Loss and damage in the post does, sadly, occur occasionally. If you have not received your item within the courier's estimated delivery time please contact us and we will investigate. If your item has arrived damaged please send us a photograph of the item and we will arrange an appropriate replacement or refund. If you live within the UK we will be able to pay the cost of returning any incorrect items to us. If you decide to cancel your order, return it as you have changed your mind or live outside the UK then we regret we cannot refund the cost of shipping the item back to us. Items returned due to a cancellation or change of mind are expected to be returned in the same packaging and condition as they were sent otherwise we may be unable to refund you. We always try to provide the best customer service possible for a small company, so please contact us if you have any concerns and we will try our best to accommodate them.
OUR ADDRESS
If you need to contact Oakbound for any reason please email info@oakbound.co.uk or write to OAKBOUND, 43 Gloucester Road, Stonehouse, Gloucestershire, GL10 2NZ
